Placing an Order

Thank you for visiting and shopping at Supplies Connect.

See the following for when Placing an Order.

Can I order without making an account?

Can I phone in my order?

Yes, please contact us at (562) 663-9002

Can I fax my order?

Yes, please fax to (562) 663-9037

Do you have a minimum order?

No, we do not have a minimum order. You are eligible for free ground shipping on orders are over $100.00.

Is your website safe and secure?

At Supplies Connect, you can shop with peace of mind. Our checkout process is fast, easy, and secure.
Our secure server encrypts all payment information.
Our website conducts daily malware scanning and vulnerability testing.
We employ 24/7/365 monitoring using up-to-date technologies such as encryption, firewalls, passwords, and security patches.

Do you backdate any promotional offers or give rainchecks?

No, we do not backdate promotions or give rainchecks.

How long does it take to process and receive my order?

All orders are subject to product availability. If product is in stock, we generally ship on the same day you place your order by 3:00 p.m. (Pacific Standard Time). Depending on your location, it usually takes 1 to 6 business days to receive your order via ground shipping. Depending on the availability, destination, size, and weight of the package, Supplies Connect will choose from one of these carriers: FedEx, OnTrac, UPS, and USPS.
If product is not in stock and there is limited supply from the manufacturer, we will notify you that your order will be delayed. If it is unavailable or you ask us to cancel the order, we will refund the total amount of your order using the original method of payment.
Orders placed on Saturday, Sunday, or a holiday will be processed on the next business day.
Orders for pick-up are usually ready in two hours after you place the order. An email confirmation will be sent to you when your order is ready.

When ordering supplies and parts for your copier, printer, and fax machine, please follow these guidelines:

Always double check your printer models and part numbers to make sure you are getting the right product for use in your machine.
All products are 110 – 120 voltage (Type B, NEMA 5-15) for North America. Make sure your machine has the same voltage.
If ordering in large quantities or multiple products, your shipment may originate from more than one location, arrive on different dates, and be packaged separately.
Certain products should be only installed or replaced by trained service personnel, such as a circuit boards, copier machines, copier parts, developers, drums, ethernet switches, fusers, imaging units, maintenance kits, modems, network switches, OPC belts, photoconductor drums, printer machines, printer parts, servers, storage products, toner cartridges, transfer units, water dispensers, and water filters.

Special Order Items

Special order items are products that we do not hold in stock because they are not a commonly requested product. We are ordering them at the request of the buyer, and it is unlikely we will be able to re-sell them to another buyer if the order is canceled.

Once a special order has been accepted, the order is not cancelable and not returnable.

Custom Order Items

Custom and personalized orders made especially for you are not cancelable and not returnable. Custom order items are defined as items where a customer has requested specific attributes such as but not limited to computer, laptop, server specs, material, finish, color, size, cloud services, or where a manufacturer builds only to order.